Terms of Service

Welcome to MindEdge! These Terms of Service ("Terms") govern your use of the MindEdge mobile application (the "App") provided by MindEdge ("we," "our," or "us").

1. Acceptance of Terms

By creating an account or using MindEdge, you confirm that:

• You are at least 13 years of age
• You have read, understood, and agree to these Terms
• You have read and agree to our Privacy Policy
• You understand and accept our Disclaimer regarding mental health

2. Description of Service

MindEdge is a mental performance coaching application designed to help athletes and individuals develop mental skills for peak performance. The App provides:

• On-demand coaching conversations
• Mental performance strategies and techniques
• Mood and energy tracking
• Progress insights and analytics
• Personalized recommendations

3. IMPORTANT DISCLAIMER

3.1 When to Seek Professional Help

If you are experiencing:

• Depression, anxiety, or other mental health conditions
• Thoughts of self-harm or suicide
• Severe emotional distress
• Any psychological crisis

Please immediately contact a licensed mental health professional, call a crisis hotline, or go to your nearest emergency room.

3.2 Your Responsibility

By using MindEdge, you acknowledge that:

• Content is for informational and educational purposes only
• You are responsible for your own mental health decisions
• Results may vary and are not guaranteed
• The App does not provide professional psychological services

4. Account Registration

4.1 Account Creation

To use certain features, you must create an account by providing accurate and complete information. You may register using:

• Email and password
• Sign in with Apple (iOS)
• Sign in with Google

4.2 Account Security

You are responsible for:

• Maintaining the confidentiality of your login credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized use

4.3 Account Termination

We reserve the right to suspend or terminate your account if you violate these Terms, provide false information, engage in abusive behavior, or attempt to circumvent security measures.

5. Subscription and Payments

5.1 Free and Premium Features

MindEdge offers both free features and premium subscription options ("MindEdge Pro").

5.2 Subscription Terms

• Subscriptions are billed in advance on a recurring basis (weekly, monthly, or annually, depending on the plan you choose)
• Payment is processed by the app store you downloaded MindEdge from — the Apple App Store on iOS, or Google Play on Android. We never receive or store your payment details
• Subscriptions automatically renew unless cancelled at least 24 hours before the end of the current period
• You can manage or cancel your subscription at any time in your App Store account settings on iOS, or under Payments & subscriptions in the Google Play app on Android. Cancelling stops future renewals; you keep access until the end of the period you have already paid for
• Deleting your MindEdge account does not by itself cancel your subscription, because the subscription is held by the app store rather than by us. Cancel it in the store as well

5.3 Refunds

Refunds are handled by the app store that processed your payment, under their own policies — Apple for purchases made on iOS, and Google for purchases made on Android. We cannot issue refunds directly and have no ability to reverse a store charge. If you believe you were charged in error, contact the relevant store; you are also welcome to contact us and we will help where we can.

5.4 Price Changes

We may change subscription prices. Any change applies only to future billing periods, and both stores will notify you and, where required, ask you to consent before a changed price is charged. If you do not accept the new price, you may cancel before your next renewal.

5.5 Mandatory Consumer Rights

Store refund processes do not exclude statutory rights. EEA and UK consumers may have withdrawal rights, including a 14-day period where applicable, and remedies when digital content or services do not conform to the contract. For immediately supplied digital content, a withdrawal right is lost only where applicable legal conditions are met, including express consent and acknowledgement where required. Service rules may differ. A purchase or use of this website alone is not a blanket waiver. Contact us or the store that processed payment to exercise applicable rights.

6. User Content

6.1 Your Content

You retain ownership of content you create in the App, including mood logs, notes, reflections, and chat messages.

6.2 License to Use

By submitting content, you grant us a limited license to store, process, and display your content solely to provide the Service.

6.3 Prohibited Content

You agree not to submit content that is illegal, harmful, offensive, infringes on intellectual property rights, contains malware, or impersonates others.

6.4 Privacy and Measurement

Your content is not shared with advertising platforms. The public website has no Meta Pixel or Meta event forwarding. Optional website analytics requires your consent, which can be changed in the footer. App advertising measurement is described separately in our Privacy Policy.

7. Intellectual Property

7.1 Our Content

MindEdge and its contents, including text, graphics, logos, strategies, exercises, coaching content, software, and user interface design, are owned by MindEdge and protected by copyright, trademark, and other intellectual property laws.

7.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to use the App for personal, non-commercial purposes in accordance with these Terms.

7.3 Restrictions

You may not copy, modify, distribute, reverse engineer, or use the App for commercial purposes without authorization.

8. Coaching Chat Feature

8.1 Automated Coaching Technology

The coaching chat feature uses automated technology to generate responses. This automated content:

• Is not a substitute for human professional advice
• May occasionally produce inaccurate or inappropriate responses
• Should be used as one of many tools for self-improvement

8.2 Data Processing

Conversations in the coaching chat may be processed by third-party technology providers (such as OpenAI) to generate responses. This processing is subject to our Privacy Policy.

9. Disclaimer of Warranties

We do not warrant that the App will be uninterrupted, error-free, or completely secure.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, MINDEDGE SHALL NOT BE LIABLE FOR:

• Any indirect, incidental, special, consequential, or punitive damages
• Loss of profits, data, or goodwill
• Any damages exceeding the amount you paid for the Service in the past 12 months

These limitations apply only where lawful. They do not exclude liability for fraud, wilful misconduct, death or personal injury caused by negligence, or any liability or consumer remedy that applicable law does not allow us to exclude.

11. Indemnification

You agree to indemnify, defend, and hold harmless MindEdge and its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of the App, violation of these Terms, or violation of any third-party rights.

12. Modifications to Terms

We may modify these Terms at any time. We will notify you of material changes by posting the updated Terms in the App or sending a notification to your registered email. Your continued use of the App after changes constitute acceptance of the modified Terms.

13. Termination

13.1 By You

You may stop using the App and delete your account at any time through Settings → Delete Account.

13.2 By Us

We may suspend or terminate access for material breach, abuse, security risks, or legal requirements. Where appropriate and legally required, we will provide notice, reasons, and a reasonable opportunity to remedy the issue. This does not remove applicable consumer remedies.

13.3 Effect of Termination

Upon termination, your license to use the App terminates, your data may be deleted, and provisions that should survive termination will remain in effect.

14. Governing Law

These Terms apply subject to applicable law. If you are a consumer, nothing in these Terms removes mandatory protections available under the law of your country of habitual residence, including applicable EEA and UK consumer law.

15. Dispute Resolution

15.1 Informal Resolution

Please contact [email protected] so we can try to resolve a concern. This does not prevent you from taking urgent action, exercising statutory rights, or contacting a court, regulator, or consumer protection body.

15.2 Access to Courts

These Terms do not require mandatory arbitration. You retain access to the courts with jurisdiction under applicable law, including courts in your country of residence where consumer law provides that right.

15.3 Statutory Remedies

Nothing here waives collective redress or other remedies that cannot lawfully be excluded.

16. General Provisions

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect. These Terms, together with the Privacy Policy, constitute the entire agreement between you and MindEdge regarding the App.

17. Contact Us

If you have any questions about these Terms, please contact us at:

Email: [email protected]